というわけで、電話オンリーで英語のみですがKindleの修理依頼をかけた所
一通りトラブルシューティングをさせられ、ハードリセットまでやったと言ったら
OK、交換品送るから壊れたの送り返してプリーズ、30日以内にお願いね☆
ってなことになり、クレジット請求は発生するが2,3日で保証として同じ金額戻すとのこと。
で、メール確認してくれということで来たメールを公開。
WEB上でUPSのバーコードやインボイスが印刷出来るのが凄いです。しかも着払い。
これからもIYHのお世話になりますAmazonさん!!!
Hello drugmania,
I’m sorry your Kindle isn’t working. I’m sending you a replacement Kindle via Priority International Courier to get it to you as soon as possible.
To ensure your replacement order isn’t held up by delays in customs, I created the replacement order with charges and refunded your original order. The charge for this order is $314.98, and the refund is in the same amount. Both the charge and refund will be applied to the credit card used on the original order; the refund will appear in the next 2-3 business days.
Here’s your replacement order information:
Order Number: xxx-xxxxxxx-xxxxxx
Estimated Delivery Date: Apr 26, 2010 – Apr 28, 2010
Please don’t modify the replacement order in Your Account, as that may delay the replacement shipment.
When you return your Kindle, please keep your power adapter, USB cable, your manual, and any other items that shipped with your Kindle. When we send a replacement, we’ll send you a Kindle only without any additional accessories.
Please insert the Kindle into a plastic bag, put it in original packaging if available, and send it back to us within 30 days from the date of this e-mail. If we don’t receive the device by then, you’ll be charged for the replacement Kindle.
A pre-paid shipping label can be printed using the link below:
http://www.amazon.com/gp/orc/rml/xxxxxxxx
Thank you for allowing us to work through this problem with you. Your replacement Kindle will be there soon.
Thank you for your recent inquiry. Did I solve your problem?
If yes, please click here:
http://www.amazon.com/rsvp-y?c=yfdvbhwhxxxxxxxxx
If no, please click here:
http://www.amazon.com/rsvp-n?c=yfdvbhwhxxxxxxxxxx&q=pf
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
If you need further assistance, please visit: http://www.amazon.com/help
Best regards,
Amanda D
http://www.amazon.com
以上!
ケーブル関係は送ってこないんで持っておいてねってことだそうで。本体だけ送ってくるんですね~。
一応印刷した送り状とインボイスの画像を一部マスクして掲載しておきます。
何かの役に立てば…。ネットに日本語でこういう情報一切無いので掲載します。

